Effective Date: 16 February 2026

Who We Are
Koley provides independent property viewing and inspection services in London, United Kingdom.

Business Address:
2–6 Columbia Road
London
E2 7NN
United Kingdom

Email: koley.ops@gmail.com

‍For the purposes of the UK General Data Protection Regulation UK GDPR, Koley is the data controller responsible for your personal data.

What Personal Data We Collect
Information You Provide
Full name
Email address
Telephone number
Billing address
Property address for inspection
Booking details
Communications with us

Inspection Materials
Photographs and videos captured during inspections
Written inspection notes
Time and date of visit

Payment Information
‍Payments are processed securely through third party payment providers such as Stripe. We do not store full card details on our servers.

Technical Data
‍When you visit our website, we may collect:
IP address
Browser type and version
Device information
Website usage data
Cookie identifiers where consented
‍
Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contractual necessity to provide the inspection service you request
Legitimate interests to operate, secure, and improve our services
Legal obligation where required by UK law
Consent for optional marketing communications and non essential cookies

How We Use Your Data
‍We use your personal data to:
Confirm and manage bookings
Communicate regarding inspections
Attend properties with authorised access
Deliver inspection reports, photographs, and video media
Process payments
Maintain financial and accounting records
Respond to enquiries
Comply with legal obligations
‍
We do not sell personal data.
We do not use your information for marketing unless you have given explicit consent.

Inspection Media and Property Data
‍Photographs, videos, and written notes are captured solely for the purpose of delivering your inspection report.

Inspection media is:
Stored securely using reputable cloud storage providers
Shared only with the booking client
Not publicly distributed
Automatically deleted within 60 days of delivery unless retention is required for legal, accounting, or dispute resolution purposes

Property images are never used for marketing or promotional purposes without explicit written permission.
‍
Data Sharing
We may share personal data only where necessary with:
Payment processors
Website hosting providers
Cloud storage providers
Email and communication service providers
Professional advisers where required
Legal or regulatory authorities where legally required

All third party service providers are required to process personal data in accordance with UK data protection law.

Data Retention
We retain personal data only for as long as reasonably necessary:
Booking and communication records up to 6 years for accounting and legal compliance
Inspection media automatically deleted after 60 days unless legally required
Marketing data until consent is withdrawn
‍
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to certain processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office

Information Commissioner’s Office website: https://ico.org.ukTo exercise your rights, contact: koley.ops@gmail.com

‍Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
Secure cloud storage
Encrypted payment processing
Restricted internal access
Secure website hosting

While we take reasonable steps to protect your data, no online transmission can be guaranteed to be completely secure.

Cookies
Our website uses cookies and similar technologies, including analytics tools such as Google Analytics.

Where required by UK law, we obtain your consent before placing non essential cookies.
You may withdraw cookie consent at any time via your browser settings or cookie preferences tool.
A separate Cookie Policy is available on our website.

International Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Changes to This Policy
‍We may update this Privacy Policy from time to time.The latest version will always be available on our website and will include the updated effective date.

Effective Date: 16 February 2026
These Terms and Conditions govern the use of Koley’s property viewing and inspection services. By booking a service with Koley, you agree to these Terms.

Who We Are
Koley provides independent property viewing and inspection services in London, United Kingdom.

Business Address:
2–6 Columbia Road
London
E2 7NN
United Kingdom

Email: koley.ops@gmail.com
‍
Nature of the Service
Koley provides independent, non intrusive visual inspections of rental properties on behalf of clients.

Our service may include:
Attending a scheduled property viewing
Capturing photographs and or video where permitted
Providing written observations
Delivering a report within the stated timeframe

Koley does not:
Provide structural surveys
Provide legal advice
Provide valuation advice
Conduct invasive testing
Guarantee tenancy approval
All reports are based solely on visible conditions at the time of inspection.

Client Responsibilities
By booking our service, you agree to:Provide accurate booking and contact details
Either arrange the viewing time directly with the landlord or agent, or authorise Koley to coordinate scheduling on your behalf
Where you arrange the viewing yourself, ensure access is confirmed for the agreed time
Where Koley coordinates scheduling, provide correct agent or landlord contact details and respond promptly to any scheduling queries
Confirm whether photography and video recording are permitted
Notify us promptly of any changes, delays, or cancellations

Where access is not available at the scheduled time due to incorrect details, lack of confirmation, or circumstances outside our control, the inspection may be treated as completed.

Access to the Property
‍Access must be arranged by the landlord, managing agent, tenant, or authorised party.
‍
Koley will never enter a property without permission.

If access is denied or unavailable at the scheduled time for reasons outside our control, the booking will be treated as a missed appointment and the full fee remains payable.

If access is granted but photography, video recording, or full walkthrough access is restricted, we will provide the best possible alternative service based on what is permitted. In such cases, the inspection will be considered completed and no refund will be issued.

Booking and Payment
‍Full payment is required at the time of booking unless otherwise agreed.
Prices are stated in GBP.
Payment processing is handled securely by third party providers.

Cancellations and Refunds
Cancellations by You
You may cancel your booking up to 12 hours before the scheduled inspection time for a full refund.

Cancellations made within 12 hours of the scheduled inspection are non refundable, as the inspector’s time has been allocated. Where possible, we may allow rescheduling within 12 hours, but this is not guaranteed and is subject to availability.

Cancellation by Agent or Landlord
‍If the viewing is cancelled by the landlord or agent and cannot be rescheduled, a full refund will be issued.

Access Failure
If our inspector attends at the agreed time and access is not provided for reasons outside our control, the booking is treated as completed and no refund will be issued.

You may book a new inspection at the standard rate.

Cancellation by Koley
‍If we are unable to complete the inspection due to unforeseen circumstances, we will offer either:
A rescheduled appointment at no additional cost
A full refund

Approved refunds are returned to the original payment method within 3 to 10 business days.

Inspection Reports and Reliance
‍Inspection reports reflect visible conditions at the time of the visit only.

We are not responsible for:
Hidden defects
Inaccessible areas
Future deterioration
Changes made after inspection
Representations made by landlords or agents

Clients remain responsible for conducting their own due diligence before entering into any tenancy agreement.

Reports are prepared solely for the booking client. No third party may rely on the report without prior written consent.

Limitation of Liability
‍To the maximum extent permitted by law, Koley’s total liability arising from any booking shall be limited to the amount paid for the relevant inspection service.

Koley shall not be liable for:
Indirect or consequential loss
Loss of rental opportunity
Loss of opportunity
Financial loss arising from tenancy decisions
Costs associated with tenancy agreements

Nothing in these Terms excludes liability for fraud, or for death or personal injury caused by negligence, where such exclusion is unlawful.

Nothing in these Terms affects your statutory rights under UK consumer law.

Complaints
‍If you believe there is an issue with your report or service, you must notify us within 48 hours of report delivery.We will review the inspection materials and respond within a reasonable timeframe.

Intellectual Property
All inspection reports, written observations, photographs, and videos remain the intellectual property of Koley. They are licensed to the booking client for personal use only and may not be reproduced, distributed, or used commercially without permission.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales.Any disputes shall be subject to the jurisdiction of the courts of England and Wales.